INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer free shipping?

Yes! We offer free shipping on all orders. 🚚✨

  • UK Orders: Shipped via Royal Mail for free.

  • EU Orders: Shipped via DHL at no extra cost.

No hidden fees—just speedy, reliable delivery for your rubber ducks!

How can I return an item?

We want you to love your items If you’re not completely satisfied, we accept returns within 14 days of delivery. To start a return, please contact our support team with your order details. Items must be in their original condition and packaging.

Once we receive your return, we’ll process your refund or exchange as quickly as possible. Please note that return shipping costs may apply.

Need help? Reach out to us—we’re happy to assist!

Where can I ship my order?

We currently ship to the UK and EU! 

  • UK Orders: Delivery takes 1-3 days.

  • EU Orders: Delivery takes up to 7 days.

All items are shipped from within the UK, ensuring quick and reliable delivery. If you have any questions about shipping, feel free to reach out—we’re happy to help!

Where can I view my sales receipt?

Once you complete your purchase, a sales receipt will be sent to your email. You can also find your receipt by logging into your account on our website and checking your order history. If you need any help retrieving it, feel free to contact our support team

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Got questions? Need a little help? Or just want to chat about your favorite Disney memories? We’d love to hear from you! ✨🏰

At The Disney Collectable Store, we’re all about great customer service and bringing you even greater magic. Whether you have a question about your order, need help picking out the perfect piece for your collection, or just want to share your love for all things Disney, we’re here for you! 🐭💙

📍 Address:
60 Charing Cross Road, London, WC2H 7JD, United Kingdom

📞 Call Us:
+44 203 518 4327

📧 Email Us:
contact@thedisneycollectablestore.com

Our team is always happy to help